Yes, free shipping is available on orders over £75 or CHF 80 when delivered to the UK, Switzerland or Liechtenstein. For all other destinations, shipping rates will be applied at checkout.

Orders over £75 or CHF 80 ship free in the UK, Switzerland and Liechtenstein. For smaller orders, a shipping fee will be added at checkout. The exact cost will depend on whether you choose standard or express delivery.

We currently deliver to the UK, Switzerland & Liechtenstein. International delivery is also available. Please note that shipping costs and any customs fees will need to be covered by you.

In the UK, standard delivery takes up to 48 hours, and express arrives within 24 hours.In Switzerland, standard delivery takes up to 72 hours and express also arrives within 24 hours. For other locations, including international orders, timings vary by locations — but we’ll always aim to get it to you as quickly as possible.   

Once your order’s confirmed, we’ll send you a tracking link so you can follow its progress.

Yes, for orders delivered within the UK, Switzerland & Liechtenstein. If you’re ordering from elsewhere, local taxes and duties may apply depending on your country and the value of your order.

We accept Visa, Mastercard, American Express, Maestro, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, and UnionPay.

Of course! As long as the anti-tampering seal hasn’t been broken you can return your item for a full refund. For more details, please see our Return Policy

You'll need to cover the return postage. You can find the full details in our Return Policy or get in touch with our customer care team at customercare@loya.life.

Reach out to our customer care team and they’ll guide you through the return process. Everything you need is in our Return Policy

Unfortunately, we don’t offer cancellations once an order has been placed. But if the product is unopened and the seal is unbroken, you’re welcome to return it.

We’re really sorry about that. Please reach out to our customer support team at customercare@loya.life and they’ll make sure it’s sorted quickly and guide you through the next steps.

You can reach us through the contact form on our website or by emailing us at customercare@loya.life. We aim to reply within 2 hours (during business hours).

Our team is available every day from 8am to 6pm GMT.

We’re flattered! And you can find us on Instagram and Facebook, where we share product news, behind-the-scenes glimpses, and a bit of everyday inspiration.

Just click here to sign up. You’ll be the first to hear about new launches, exclusive offers, and more.

All LOYA products are 100% gluten-free, and we never test on animals. Our products contain at minimal 99.98% of vegan ingredients and we are continuously searching for plant-based substitutes and ingredients.

Yes, LOYA products are free from paraffin and parabens. We avoid these potentially harmful ingredients to create safer, more natural skincare and hair care options for our customers.

Yes, LOYA products offer gentle formulations that are effective without silicones and the harsh effects of sulfates.

No, we do not use genetically engineered ingredients in our products. We are committed to using naturally sourced, high-quality ingredients to ensure the best results for your skin, hair and body.

Every LOYA product has a full list of ingredients on the packaging, with more in-depth information available on our website.

All our LOYA Skincare products are proudly made in Switzerland

Our products typically have a shelf life of 30 to 36 months when unopened. Once opened, the shelf life varies between 6 to 12 months, depending on the product. We recommend checking the icon on the bottle or packaging for the specific expiration date after opening.

Yes, LOYA is committed to using naturally sourced ingredients. Our products are 90% derived from naturally occurring substances. Any synthetic or processed ingredients are included to stabilize and enhance the product’s performance, with a continued focus on utilizing natural bioactive compounds.

Four different forms of hyaluronic acid that reach different layers, drawing in water for an instant plump and long‑lasting hydration. Skin feels bouncy and well‑cushioned throughout the day.

Bravo B, Correia P, Gonçalves Junior JE, Sant'Anna B, Kerob D. Benefits of topical hyaluronic acid for skin quality and signs of skin aging: From literature review to clinical evidence. Dermatol Ther. 2022 Dec;35(12):e15903. 

Two gentle peptides that help relax facial tension and boost circulation around the eyes. They soften fine lines, ease puffiness and bring a brighter look to tired eyes.

Rovero, P.; Malgapo, D.M.H.; Sparavigna, A.; Beilin, G.; Wong, V.; Lao, M.P. The Clinical Evidence-Based Paradigm of Topical Anti-Aging Skincare Formulations Enriched with Bio-Active Peptide SA1-III (KP1) as Collagen Modulator: From Bench to Bedside. Clin Cosmet Investig Dermatol, 2022, 15, 2693–2703.

A smart peptide shown to soften wrinkle depth by up to twenty per cent in a week. It gives skin a quick, smoother look without any tight feeling.

Olsson SE, Sreepad B, Lee T, Fasih M, Fijany A. Public Interest in Acetyl Hexapeptide-8: Longitudinal Analysis. JMIR Dermatol. 2024 Feb 20;7:e54217.

A trio of gentle acids that smooth rough patches, clear pores and quietly support collagen for fresher, firmer‑looking skin. Skin feels softer after each use.

Tang SC, Yang JH. Dual Effects of Alpha-Hydroxy Acids on the Skin. Molecules. 2018 Apr 10;23(4):863. 

A plant extract with antioxidant, anti-inflammatory and antimicrobial properties, and a key part of our HappyFeelBoost™ complex. It helps calm visible redness, soothe irritation and support the skin–brain connection, which may help skin respond better to stress. It also slows signs of ageing by improving cell function and supporting long-term resilience.

According to Andrographolide-based HappyFeelBoost™ technology from SKYLAB (suppliers partnership)

Our patented complex helps water move through all layers of the skin, doubling hydration while supporting your natural pH. Skin stays soft, soothed and well-balanced.

Filatov, V.; Sokolova, A.; Savitskaya, N.; Olkhovskaya, M.; Varava, A.; Ilin, E.; Patronova, E. Synergetic Effects of Aloe Vera Extract with Trimethylglycine for Targeted Aquaporin 3 Regulation and Long-Term Skin Hydration. Molecules 2024, 29, 1540. 

A powerful peptide that helps the skin produce more collagen and extracellular matrix proteins in the dermis. In our Microbloom™-SH complex, it’s part of a patent pending formula that significantly supports firmness, elasticity, and visible improvements to skin texture over time.

Dymek, M.; Olechowska, K.; Hąc-Wydro, K.; Sikora, E. Liposomes as Carriers of GHK-Cu Tripeptide for Cosmetic Application. Pharmaceutics, 2023, 15, 2485.

This extremolyte pulls in water and locks in moisture, helping your skin stay hydrated, elastic and calm under stress. It also defends against UV, heat and pollution, supporting the skin barrier long-term.

Heinrich, U.; Garbe, B.; Tronnier, H. In Vivo Assessment of Ectoin: A Randomized, Vehicle-Controlled Clinical Trial. Skin Pharmacol Physiol, 2007, 20, 211–218.

A powerful antioxidant that helps prevent damage to collagen and elastin, keeping skin firm and springy. It also helps reduce excess melanin, brightening skin and evening tone over time. Skin looks smoother, firmer and more refreshed.

Son, H.-U.; Choi, H.-J.; Alam, M.B.; Jeong, C.G.; Lee, H.I.; Kim, S.L.; Zhao, P.; Kim, T.-H.; Lee, S.-H. Prunus Mume Seed Exhibits Inhibitory Effect on Skin Senescence via SIRT1 and MMP-1 Regulation. Oxid. Med. Cell. Longev, 2021, 2021, 1–16.

An oil‑loving form of vitamin C that sinks in fast by skin. It brightens skin, supports collagen and can lighten dark spots by about forty per cent with regular use.

Obayashi K., Ochiai Y., Masaki H., Kurata Y. Lipid-solble VC derivative ascorbic acid tetra-2-hexyldecanoate (VC-IP) as an anti-aging agent; Proceedings of the SCSK Conference; Seoul, Korea. 22–24 September 2003; pp. 313–319.

Encapsulated actives that tackle the main causes of dark spots without irritation. They leave skin brighter, calmer and more even in tone.

Hakozaki T, Minwalla L, Zhuang J, Chhoa M, Matsubara A, Miyamoto K, Greatens A, Hillebrand GG, Bissett DL, Boissy RE. The effect of niacinamide on reducing cutaneous pigmentation and suppression of melanosome transfer. Br J Dermatol. 2002 Jul;147(1):20-31. 

A lightweight ester that targets uneven pigment, helping fade dark patches by roughly thirty per cent. Skin tone looks clearer and more even over time.

Ko GA, Kim Cho S. Ethyl linoleate inhibits α-MSH-induced melanogenesis through Akt/GSK3β/β-catenin signal pathway. Korean J Physiol Pharmacol. 2018 Jan;22(1):53-61. 

A gentle acid derived from anise fruits that exfoliates, clears pores and soothes irritation. It's well suited to sensitive or acne-prone skin.

Batory M, Rotsztejn H. Shikimic acid in the light of current knowledge. J Cosmet Dermatol. 2022 Feb;21(2):501-505. 

A fast-acting biopolymer that forms a breathable film on the skin’s surface to deliver an instant tightening and smoothing effect. Clinically proven to reduce wrinkle depth within 5 minutes, it visibly lifts and firms while supporting longer-term texture improvements.

According to Tapioca starch polymer - based technology from SKYLAB (suppliers partnership)

Haut.AI is the technology behind our Skin Consultant tool. It is an AI-powered platform that analyzes your skin via selfie and recommends the LOYA products that are most likely to suit your skin.

The system has been trained on millions of real skin data points. When you upload a photo, it runs a full scan of your face using 94 different algorithms. From that, it checks over a dozen visible signs of skin health and suggests products to match.

The tool checks a wide range of visible signs, including:

• Acne: spots like whiteheads and inflamed pimples
  
• Eye Age: how old the skin around your eyes looks
  
• Eye Area Condition: signs of puffiness, dark circles and fine lines
  
• Hydration: whether your skin looks dry or dehydrated
  
• Lines: fine lines, deeper wrinkles and areas where skin might be sagging
  
• Perceived Age: how old your face appears overall
  
• Pigmentation: darker patches of skin caused by excess melanin
  
• Pores: how visible or clustered your pores are
  
• Redness: irritation or flushed areas linked to sensitivity
  
• Skin Tone: your closest match based on an international skin tone scale
  
• Uniformness: how even your skin texture and tone appear, including freckles, spots and small visible veins

Based on your scan, you’ll get personalised LOYA product recommendations to suit your skin’s needs.

Yes. The system has been built and tested using a wide range of skin tones and types, so it works for pretty much everyone.

Yes, completely. All data is anonymized and the tool complies with GDPR standards.

Anyone over the age of 18 who is registered on loya.life. and has made at least one purchase.

It’s very common. The skin around your eyes is thinner and more protected from sun damage, so it tends to show fewer signs of ageing. The tool looks at this area separately, which is why the age score  might be lower.

LOYALIFE is our way of saying thanks. It’s LOYA’s loyalty program, and it rewards you as you shop, explore and take care of your skin.

You can sign up easily via the 'Membership' widget in the bottom right corner of any page.

You’ll earn points with every order, for following us on Instagram, and as you move up through the LOYALIFE levels. It all adds up quickly.

You can trade your points for vouchers to use on your next order. More points, more savings.

Just log in to your account and open the “Membership” widget at the bottom right of the screen. Head to “Ways to redeem”, choose “Order discount”, and click “Redeem” . Pick how many points you’d like to use, and your discount voucher will be ready to go.

Points are awarded in GBP, which is our store’s base currency. If you’re shopping in EUR or CHF, the amount you spend will be converted into GBP at the current exchange rate. You’ll earn points based on that converted amount.

You can see how many points you’ll earn for each product right below the “Add to Cart” button. That number may change slightly depending on exchange rates.

When redeeming points, the same rule applies — your reward is calculated in GBP and then converted to match your local currency at checkout.

As a LOYALIFE member, you’ll get access to rewards like birthday treats and bonus points as you move up the tiers. The more you shop, the more good stuff comes your way.

Your level is based on how much you’ve spent over the last 12 months. As your total spend goes up, so do your benefits.

There are three tiers: Sunrise, Twilight and Golden Hour. Each one unlocks more benefits than the last.

Yes — if your spend drops below the level needed to maintain your tier, your status may change and some perks could drop off.

Yes, you can use your points on any eligible product at checkout. Just check the terms in the “Membership” widget if you're ever unsure.

You can check your points in two ways:

• Log in and head to your account page. Your total points will show above your order history, and you can see how many you earned from each order too.

• Or just open the “Membership” widget at the bottom right of the screen. Your current balance will be right at the top.

Log in to your account and open the “Membership” widget in the bottom right corner. Scroll to “Refer your friend,” copy your unique link and share it with someone you know. They’ll get £20 off their first order. Once they spend £100, you’ll get £20 off your next one. Win-win!

Points for purchases usually appear right after checkout. For other actions, give it up to 24 hours.

If you return a product or cancel an order, the points from that purchase will be removed. If you used points on the order, they’ll be added back once the return is processed.

Unfortunately, no. You can only use one voucher per order, whether it’s from your points, a birthday gift, or a referral reward. You’ll just need to choose the one you’d like to use at checkout.